Linguaterra Institute

Terms and conditions

Linguaterra Institute · version September 2026. This is a translation. If the two versions differ, the Dutch text prevails.

Article 1. Definitions

  1. Linguaterra: the sole proprietorship Linguaterra Institute, Jan Th. Tooroplaan 175, 6717 KG Ede, the Netherlands, registered with the Chamber of Commerce under number 57584745.
  2. Client: the person or organisation entering into an agreement with Linguaterra.
  3. Consumer: a client acting as a private individual and not for their profession or business.
  4. Organisation: a client acting for their profession or business, such as an employer booking lessons for staff.
  5. Participant: the person attending the lessons. This may be the client, or for example an employee or child of the client.
  6. Teacher: the person teaching on behalf of Linguaterra.
  7. Services: all services of Linguaterra, including group courses, private lessons, exam preparation, homework guidance, in-company programmes and workshops, in person or online.

Article 2. Applicability

  1. These terms apply to all quotations, registrations and agreements of Linguaterra.
  2. Arrangements that differ from these terms only apply if Linguaterra has confirmed them in writing (including by email).
  3. The client's own terms and conditions do not apply.
  4. These terms were written in Dutch. If the Dutch and English versions differ, the Dutch text prevails.

Article 3. Quotations and formation of the agreement

  1. A quotation is valid for 30 days, unless the quotation states a different period.
  2. The agreement is formed when the client registers and Linguaterra confirms the registration by email, or when the client accepts a quotation in writing or by email.
  3. For participants under 18, the agreement is made by a parent or legal guardian.
  4. Linguaterra may refuse a registration, for example if the participant's level does not match the group.

Article 4. Cooling-off period for consumers

  1. A consumer who registers online, by email or by phone has a cooling-off period of 14 days. During that period they can cancel the agreement free of charge and without giving a reason, by emailing info@linguaterra.nl.
  2. If the consumer wants lessons to start within the cooling-off period, Linguaterra will ask them to request this explicitly. If the consumer then cancels within the cooling-off period, they pay proportionally for the lessons already given.
  3. When a consumer cancels within the cooling-off period, Linguaterra refunds any amount already paid within 14 days.

Article 5. Delivery of services

  1. Linguaterra delivers its services carefully and to the best of its ability. Linguaterra cannot guarantee that a participant will reach a certain level or pass an exam.
  2. Linguaterra may have lessons taught by another qualified teacher. Linguaterra remains responsible for the lessons.
  3. For in-company programmes, the organisation provides a suitable, quiet classroom with tables, chairs and, if needed, a screen or whiteboard. The organisation also makes sure participants can attend the lessons.
  4. A group course for consumers runs with at least 4 participants. If there are too few registrations, Linguaterra may postpone the start or cancel the course. If the course is cancelled, the client receives a full refund.
  5. The participant follows the teacher's instructions and treats the teacher and fellow participants with respect. Linguaterra may refuse further lessons, without refund, to a participant who seriously disrupts the lessons.

Article 6. Prices

  1. Prices are listed on the website or in the quotation. Linguaterra Institute is registered in the CRKBO register (the Dutch Central Register for Short Vocational Training). As a result, Linguaterra’s services are exempt from VAT. If a service is nevertheless subject to VAT, this is stated on the quotation or website. Prices for consumers then include VAT and prices for organisations exclude VAT.
  2. Travel costs, exam fees and course materials are only included if the quotation or website says so.
  3. Linguaterra may adjust its prices once a year. A price change does not apply to agreements already running, unless their term is longer than one year. In that case Linguaterra announces the change at least one month in advance, and a consumer may then terminate the agreement free of charge as of the date of the change.

Article 7. Payment

  1. Linguaterra sends invoices by email. Payment is due within 14 days of the invoice date, unless agreed otherwise in writing.
  2. Group courses for consumers are paid in advance, before the first lesson at the latest. Payment in instalments is possible if agreed in advance.
  3. Private lessons and homework guidance are invoiced monthly afterwards or in advance per package of lessons, as agreed.
  4. For in-company programmes, the payment terms in the quotation apply.
  5. If the client does not pay on time, Linguaterra sends a payment reminder. A consumer then gets another 14 days to pay, at no extra cost. If the client still does not pay, Linguaterra may charge statutory interest and extrajudicial collection costs in accordance with the statutory rules, and may suspend the lessons until payment is received.
  6. Any objection to an invoice must be made by email within 14 days of receipt.

Article 8. Cancellation and rescheduling by the client

Cancelling or rescheduling is always done by email to info@linguaterra.nl. The time the email is received counts. The cooling-off period in Article 4 always applies.

  1. Group course. If the client cancels up to 14 days before the first lesson, they pay nothing. Between 14 days before and the first lesson, they pay 50% of the course fee. After the course has started, they pay the full fee. A participant who misses a lesson can ask the teacher for that lesson's materials. Missed lessons are not refunded or rescheduled.
  2. Replacement. Instead of cancelling, the client may send a replacement participant free of charge, provided their level matches the group.
  3. Private lessons and homework guidance. An appointment can be rescheduled or cancelled free of charge up to 24 hours in advance. After that, or if the participant does not show up, the full lesson is charged.
  4. In-company programme, single session. The organisation can reschedule a session free of charge up to 5 working days in advance. After that the session is charged in full, unless Linguaterra can schedule a suitable new date.
  5. In-company programme, whole programme. If the organisation cancels before the first session, it pays for the preparation Linguaterra has already done, such as the intake and materials developed, plus 25% of the programme price if cancelled between 4 and 2 weeks before the start, and 50% if cancelled within 2 weeks of the start. After the start the organisation pays the full amount, unless agreed otherwise in the quotation.

Article 9. Cancellation or changes by Linguaterra

  1. If a lesson cannot take place because the teacher is ill or due to other unforeseen circumstances, Linguaterra arranges a replacement teacher or a make-up lesson. If that is not possible, Linguaterra refunds the part of the price for that lesson within one month.
  2. Linguaterra may only change the day, time or location of lessons in consultation with the client, or if the change is reasonable for the client. If a change is not acceptable to a consumer, they may end the agreement free of charge and receive a refund for the remaining lessons.

Article 10. Course materials and intellectual property

  1. Copyright in course materials created by Linguaterra remains with Linguaterra. This also applies to materials made to measure for an organisation.
  2. Participants and organisations may use the materials for their own internal purposes. They may not distribute, sell or use them for other training without Linguaterra's permission.
  3. Linguaterra may reuse course materials, but without information that can be traced back to the organisation.

Article 11. Confidentiality and privacy

  1. Linguaterra treats confidential information of the client and participant as confidential. For in-company programmes, this also applies to business information such as work instructions and internal documents.
  2. Linguaterra does not share with others what a participant says during lessons. In in-company programmes, the organisation only receives information on attendance, level and progress, and the participant knows this in advance.
  3. Linguaterra processes personal data in accordance with the General Data Protection Regulation (GDPR). The privacy statement explains which data Linguaterra processes, why and for how long.

Article 12. Liability

  1. If Linguaterra is liable for damage, its liability is limited to the amount the client paid for the service concerned or, if higher, the amount paid out by Linguaterra's insurance in that case.
  2. Linguaterra is not liable for indirect damage, such as loss of profit or loss of production at an organisation.
  3. These limitations do not apply to damage caused by intent or gross negligence on the part of Linguaterra, nor to damage resulting from injury or death.
  4. Linguaterra is not liable for loss of or damage to a participant's belongings, unless caused by Linguaterra.

Article 13. Force majeure

  1. If Linguaterra cannot fulfil an obligation due to force majeure, such as long-term illness or a government measure, that obligation is suspended. Where possible, Linguaterra offers an alternative, such as online lessons or a make-up date.
  2. If the force majeure lasts longer than two months, either party may end the agreement. The client then only pays for lessons already given.

Article 14. Complaints

  1. The client reports a complaint about the lessons, the teacher or the organisation as soon as possible by email to info@linguaterra.nl.
  2. Linguaterra confirms receipt within 5 working days and responds in substance within 14 days. If more time is needed, Linguaterra informs the client within those 14 days and states when a response can be expected.
  3. Linguaterra handles complaints confidentially.

Article 15. Changes to these terms

  1. Linguaterra may change these terms. The new version applies to agreements made after it has been published.
  2. For agreements already running, a change only applies 30 days after Linguaterra has announced it by email. A consumer who does not agree with the change may terminate the agreement free of charge as of that date.

Article 16. Applicable law and disputes

  1. Dutch law applies to all agreements.
  2. Linguaterra and the client first try to resolve any dispute together. If that fails, the dispute is submitted to the competent court. For disputes with organisations, this is the District Court of Gelderland.